Terms and Conditions

 Terms of Service

Terms of Use Agreement Effective Date: May 1st, 2025

Teku’s products and services are provided by Teku, a DBA Saagara PLLC (“Teku,” “we,” “our” or “us”). These Terms of Service (“Terms”) are a legally binding contract (the “Agreement”) and govern your access to and use of Teku’s application/software program, Teku’s website (the “Platform”) and other digital products, content, workshops, coaching, merchandise sales and any other services provided by Teku (collectively, “Services”). It is important that you carefully read and understand these Terms. By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Services.

These Terms apply to all legal parents or guardians of children receiving treatment and to all adults utilizing services through Teku. By accepting these Terms and using our services, each individual confirms that they have read, understood, and unconditionally agreed to be bound by these Terms and Teku’s Privacy Policy. Teku reserves the exclusive right, in its sole discretion, to amend, modify, or update these Terms at any time without prior notice, and continued use of our services shall constitute acceptance of any such changes. If an individual does not understand or does not agree with any provision of these Terms, that individual is not authorized to use our services. Furthermore, the use of our services constitutes an irrevocable waiver of any rights to contest any provision of these Terms, and any disputes arising out of or relating to these Terms shall be resolved exclusively in a forum selected by Teku, to maximize Teku’s protections and interests.
These Terms provide important information, including our limitation of liability, your waiver of any right to participate in a class action, and your agreement to resolve any disputes between you and Teku by binding individual arbitration. By using the Services, you agree to be bound by these Terms.

IN THE EVENT OF A MEDICAL EMERGENCY, CALL 911. THE SERVICES DO NOT CONTAIN MEDICAL ADVICE.

1. Regarding the Use of Our Online Services

Teku provides a digital and, on occasion, a hybrid (combining in-person and digital) platform that enables users of Teku’s Services to connect with professionals and community leaders, including but not limited to mental health providers, educators, wellness instructors, and other similar individuals who may provide a clinical services, coaching consultation, peer to peer support services, supportive non-clinical services or educational classes, workshops or community-building activities. Teku also reserves the right to form strategic partnerships with other organizations, which may offer additional services through Teku’s Services or Platform. By accessing and using any Teku Service or the Platform, users acknowledge and agree to be bound by these Terms. Users further acknowledge that all services, whether provided directly by Teku or in collaboration with third parties, are offered on an “as is” basis. Teku reserves the exclusive right, at its sole discretion, to modify, update, or discontinue any part of its Services, to institute additional safeguards, and to amend these Terms at any time without prior notice. Continued use of the Services after any such changes will constitute acceptance of the modified Terms.
Notwithstanding any educational content provided on this Platform or through our Services, all information is offered solely for general informational and educational purposes and is not intended to substitute for professional medical advice, diagnosis, or treatment by a qualified healthcare provider. By using this Platform, you acknowledge that no therapist-patient, doctor-patient, or other professional medical treatment relationship is established between you and Teku or any of its representatives, including but not limited to Teku’s founder, Dr. Barbara Robles-Ramamurthy. Although Teku provides clinical services, including psychiatric care, medication management, and therapy, it also offers non-clinical, educational programming designed to support mental wellness as a preventive and supportive resource. The non-clinical Services are strictly educational in nature, are not intended to treat mental illness, and do not represent clinical care. In instances where Teku clinical Services are accessed, the treating clinician will adhere to HIPAA-compliant procedures to ensure the security of your Personal Health Information (PHI). However, Teku coaches, educators, and partnered community-based contributors may not always follow HIPAA compliant procedures. By accessing and using the Platform, you expressly acknowledge and agree to these distinctions, and you accept that Teku shall not be liable for any misuse of educational information or for any harm arising from a misunderstanding of the nature of our Services. Teku reserves the right to update, amend, or modify this disclaimer as necessary to further disseminate innovative, accessible preventive and supportive services.

All educational and informational content available on this Platform (including online courses, blogs, social media posts, and any other materials referenced or provided, hereinafter referred to as the “Available Content”) is provided solely for general informational and educational purposes. Teku, its representatives, contributors, and any affiliated parties expressly DISCLAIM any and all responsibility for any direct or indirect consequences arising from any action or inaction taken solely based on the Available Content. Users acknowledge and agree that any reliance on information provided by Teku or its agents, whether published on this Platform or communicated in any form, is entirely at the user’s own risk. Users are strongly advised to consult with qualified healthcare professionals for personalized advice regarding any medical condition, and nothing contained in the Available Content should be construed as professional healthcare advice. In no event shall Teku and its affiliates be liable for any damages, losses, or adverse outcomes resulting from the use of or reliance on the Available Content.

Pertaining to Teku’s educational services, including but not limited to online courses, in-person classes, coaching services, blog posts, educational workshops, and similar offerings, all educational content provided is for informational purposes only. Teku’s educational content does not constitute direct, personalized medical advice, diagnosis, or treatment recommendations. All health-related information, suggestions, or other content on the Services is intended solely for general informational purposes, and by accessing or using such content, you agree to assume all risks associated with its use. You acknowledge and agree that any reliance on the information provided through these Services is at your sole risk, and under no circumstances shall Teku, its affiliates, or its team members be liable for any claim, loss, or damage arising from the use of or reliance on such information. Teku expressly disclaims any warranties regarding response times for communications between you and any Teku representatives via the Services. The Services are not designed or intended for use in emergency situations. In cases of urgent or emergency health concerns, you are strongly advised to immediately contact qualified medical professionals by telephone or in-person (e.g., in the United States, dial 988, 911, or visit an urgent care center).

Regarding your Participation in any of our virtual or in-person classes - Legal Liability Release and Assumption of Risk BY ATTENDING A YOGA, MOVEMENT, MINDFULNESS, WELLNESS OR ANY OTHER CLASS HOSTED BY TEKU which include Teku’s live, recorded virtual, or in-person Classes (the “Classes”), you acknowledge and agree that your participation is entirely voluntary and at your sole risk. In consideration of being permitted to attend the Classes, you, on behalf of yourself, your assignees, heirs, guardians, and legal representatives, hereby waive, release, and forever discharge the instructor, Teku, its affiliates, and all of their respective officers, employees, agents, and representatives (collectively, the “Released Parties") from any and all claims, demands, damages, or causes of action, whether known or unknown, arising from or related to any injury, loss, or damage you may sustain or incur as a result of your participation in any aspect of the Classes. You further agree not to institute any legal proceedings, make any claims, or attempt to attach the property of the Released Parties for any such injury or damage. Additionally, you agree to indemnify, defend, and hold harmless the Released Parties against any claims or liabilities arising in connection with your participation in the Classes. This waiver and release shall apply to all claims, whether now existing or hereafter arising, to the fullest extent permitted by applicable law.

Moreover, individuals hereby acknowledge that before participating in any of Teku’s in-person Classes or any program involving exercise, they should consult with a physician.

By enrolling in any of Teku’s in-person Classes or any offerings provided by the instructor, you acknowledge that you have carefully read and fully understand the terms of this Agreement. You further acknowledge that your participation involves inherent risks, including the possibility of physical injury, which may occur even with appropriate precautions. In consideration of being permitted to participate, you voluntarily assume all risks associated with your involvement in these activities. Accordingly, you agree to release, waive, indemnify, and hold harmless Teku, its affiliates, instructors, agents, employees, and representatives (collectively, the “Released Parties”) from any and all claims, liabilities, damages, or losses, whether arising from negligence (including gross negligence) or otherwise, that may arise directly or indirectly in connection with your participation in any of Teku’s in-person Classes or any offerings by the instructor.
By signing up and participating in any Classes, I acknowledge that I have read this LEGAL LIABILITY RELEASE and agree to the Terms outlined in this Agreement. I am aware that participation in any of Teku’s In-person Classes led by Teku may be a hazardous activity. I acknowledge that a certain minimum level of physical health, strength, fitness, and flexibility will be required. I am voluntarily participating in these activities with knowledge of the risks of injury for which I will voluntarily assume.

2. Additional Policies

When using particular Services, you are subject to any guidelines, rules and/or additional terms and conditions applicable to those Services, as may be posted on the Services from time to time. All such guidelines, rules and/or additional terms and conditions are hereby incorporated by reference into these Terms. To the extent of any inconsistency between any provision of these Terms and any other guidelines, rules and/or additional terms and conditions posted on the Services from time to time, the provision(s) of these Terms shall control.

3. Changes to these Terms

We reserve the right to change these Terms from time to time, in our sole discretion. In addition, we may change or stop providing the Services at any time. All changes are effective immediately. You agree that your continued use of the Services following such changes constitutes your acceptance of such changes to these Terms.

4. Registration and YourAccount

The Platform may be accessed and used only by individuals who can form legally binding contracts under applicable laws, are not barred from using the Platform under applicable laws or by Teku. The Services are currently offered to be accessed by users 18 and older. If the user is under 18 years old, the individual will need to access the Services through their legal guardian who will create the user account for the family unit and agrees to monitor and accept all liability for the minor’s activity on the Platform and the use of Services.
When applicable, you will need to create a user account to access our Services as a client user. You agree that the information that you provide to us during registration is accurate, complete, and current and that you will update your information with us, as often as needed, to keep it accurate, complete, and current. You are solely responsible for your account and all activity associated with your account, including maintaining the confidentiality of your password. If you know that someone is using your password or accessing your account without your permission, please email us at info@jointeku.com.

5. Your Privacy

By accessing or using the Services, you expressly consent to the collection, use, processing, and, where applicable, disclosure of any personal information you provide or that is collected in connection with the Services in accordance with Teku’s Privacy Policy, which is incorporated herein by reference. You acknowledge and agree that Teku reserves the right, at its sole discretion, to use and share such information to enhance our Services, support ongoing business operations, and for other purposes as outlined in the Privacy Policy. Furthermore, you agree that, except as expressly provided otherwise by applicable law, Teku shall not be held liable for any unauthorized disclosure or use of your personal information that occurs in compliance with our Privacy Policy. Your continued use of the Services confirms your understanding of and consent to these terms.

6. Communication

6.1 TELEPHONE ACCESSIBILITY
If you need to contact your clinician or coach between sessions, please leave a message on our voice mail, send us a text message or contact us via your medical chart messaging. Our clinicians, coaches and staff are often not immediately available; however, we will attempt to return your call within 24 business hours.
6.11 For clinical patients, please note that face-to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions may be available.
If a true emergency situation arises, please call 988, 911 or any local emergency room.
6.2 SOCIAL MEDIA AND TELECOMMUNICATION
Due to the importance of your confidentiality and the importance of minimizing dual relationships, your Teku Clinician does not accept friend or contact requests from current or former clinical patients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. For coaching clients or community members accessing Teku’s educational services, community relationships may be more open and welcome. If you have questions about this, please bring them up to your clinician, coach or educator to talk more about it.
 6.3 ELECTRONIC COMMUNICATION
Teku cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. While we may try to return messages in a timely manner, we cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies. For the highest level of safety in electronic communication, please use the options available through your medical chart.
Clinical Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California. Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your clinician chose to use information technology for some or all of your treatment, you need to understand that: (1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.
(2) All existing confidentiality protections are equally applicable.
(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.
(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.
(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel
costs. Effective clinical mental health treatment is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the therapist.
 6.4 MINORS
If you are under the age of 18, you acknowledge that, pursuant to applicable law, your parent(s) or legal guardian(s) may be entitled to receive certain information about your therapy. It is understood that your clinician will use their professional judgment to determine what clinical information should be shared with your parent(s) or legal guardian(s) and what information is more appropriately kept confidential between you and your clinician. By engaging in therapy services with Teku, you consent to this process and agree that Teku, in coordination with its clinicians, reserves the right to manage disclosure in a manner that balances legal obligations with your privacy interests.

7. CLINICAL SERVICE TERMINATION

Ending a clinical relationship is a complex process, and at Teku, we follow a structured termination protocol designed to ensure a smooth transition for both you and your clinician. The duration of this process will depend on the length and intensity of your treatment, aiming to provide clear closure and continuity of care. If it is determined through collaborative discussion that clinical mental health treatment is not achieving its intended benefits or if there is a default on payment, our clinicians, after a thorough review and transparent discussion about the reasons and objectives for termination, may conclude treatment following a standardized termination process. Prior to any termination of services, Teku clinicians are committed to engaging with you to explore and address the factors leading to this decision. This conversation is intended to ensure that you fully understand the changes and to offer support during the transition. If treatment is terminated for any reason or if you request a referral to another mental health professional, we will provide you with a list of qualified clinicians who can assist in your continued care. Additionally, you remain free to select a provider independently or through another referral source. Please be advised that, unless other arrangements have been made in advance, failure to schedule an appointment within six months or to respond to communications regarding follow-up appointments will, for legal and ethical reasons, result in the discontinuation of the professional relationship.

8. Billing and Payments
8.1 For our patients, while clinical services provided by Teku are typically billed to your designated insurance company, you acknowledge and agree that you remain legally responsible for all fees, charges, and expenses related to the clinical services rendered by a Teku clinician. This includes, but is not limited to, any amounts not covered by insurance and any additional fees incurred during your treatment. A minimum of 24 hours’ advance notice is required for all cancellations and rescheduling requests. If a cancellation or rescheduling request is received less than 24 hours prior to the scheduled appointment, you will be responsible for the entire fee for that session. This policy is necessary to ensure that the dedicated time reserved exclusively for your appointment is utilized efficiently. In the event of a late arrival to your session, any lost time will be deducted from the scheduled session duration without a corresponding reduction in fees. This measure is implemented to further ensure optimal use of clinician time and resources.
8.2 For our coaching clients, your coaching or other small-group or individual sessions will be billed as they occur. A 24 hour advance notice is required for all cancellations and rescheduling requests. You will be responsible for the entire fee if cancellation is less than 24 hours. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time. You can choose to stop seeing your coach or support service provider at any time and you will not be billed further. Any Classes, workshop or community building activities that you purchase are billed at the time of purchase.
8.3 For all our community members, if you purchase any Classes, products or services (“Products”) through our Services, including Subscriptions, you agree to pay all applicable fees and taxes. All our Products are non-transferable, unless we specifically communicate otherwise at the time of purchase.
8.4 Other information. You may access certain Available Content by paying a one-time access fee. Teku also offers different subscription options, such as monthly and annual subscriptions, which may change depending on Services availability. Except as expressly set forth herein, all fees are non-refundable once paid. All fees are in U.S. dollars. Any promotional or “trial basis” discounts offered are temporary and will terminate at the end of the applicable promotional period, but may be terminated earlier in Teku’s sole discretion.
You agree to pay the applicable fee in exchange for access to the relevant Available Content or requested Services. You represent and warrant that, by providing your payment information, you are legally authorized to use the payment method designated, and you authorize Teku and our designated third-party payment processors to charge your designated payment method with such information for the total amount of any fees you owe to Teku, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your access to the Available Content may be terminated.
For subscription Services, unless you submit a nonrenewal notice through the Platform prior to the end of the then-current subscription term, your subscription will automatically renew. Applicable fees for such renewals will be at Teku’s then-current rates. If your subscription is not renewed, your access to the fee-based Available Content will terminate at the end of your then-current subscription term.  Teku reserves the right, in its sole and absolute discretion, to change its subscription plans or adjust its access fees or subscription fees at any time. Any such changes will take effect following notice to you.

9. GIFTCARDS.

By purchasing, accepting or using a Teku gift card in physical or digital form (“Gift Card”), and in consideration for your right to use such Gift Card, you agree to be bound by these Terms of Use. All Teku Gift Cards expire one (1) year after the issuance of such Gift Card. Gift Cards are not redeemable or refundable for cash or credit, unless required by law. Gift Cards may be redeemed with any Teku Services. You must have a Teku online account to redeem a Gift Card, and for security purposes, you will be required to enter credit card or bank information to open a Teku account. Teku monthly memberships are subject to automatic renewal. If the monthly auto-renewal fee exceeds the available balance on the Gift Card, Teku will take additional payment from your credit card or bank information on file in the amount of the outstanding balance.

10. Refunds

Payments for Products are not refundable under any circumstances, including but not limited to the termination of a subscription for whatever reason, unless we specifically communicate otherwise at the time of purchase.  We do not provide refunds for classes in any circumstance, including for unused classes or services.

11. Your Use of the Services

No Teku materials or property may be copied, reproduced, displayed, republished, downloaded, posted, digitized, translated, modified, transmitted, distributed, or commercially exploited in any way, except as expressly permitted in these Terms. You are prohibited from any use of data mining, robots, or any other data gathering and extraction tools in your use of the Services.
The rights granted to you constitute a limited license and not a transfer of title. All right, title, and interest in and to the Services are, and will remain, the exclusive property of Teku and its affiliates. The Services are protected by copyright, trademark, other laws of the United States, and possibly by jurisdictions outside of the United States. Nothing in these Terms gives you a right to use Teku's intellectual property, including but not limited to Teku's name or any of Teku's trademarks, logos, domain names, other distinctive brand features, or copyrights.
Subject to these Terms, Teku grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services. This license is for the sole purpose of enabling. you to use and enjoy the benefit of the Services as provided by Teku, in the manner permitted by these Terms.
Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or for any losses or damages of any kind incurred as a result of the use of any content.

12.Your Conduct

12.1 Clinical Patient Conduct. At Teku, we center the values of respect, integrity, inclusivity and safety. Any behavior that places our team at risk of physical or emotional abuse or harm will not be tolerated. Behaviors such as physical or verbal aggression, threats of harm, racism, stalking, etc, will not be allowed in a patient-clinician or client-coach relationship and are grounds for immediate termination of services. If the behaviors are due to a mental illness, the clinician or coach has the right to determine if they are able to continue providing the services or if the patient/client must be referred to an outside agency.
12.2 General Community Conduct. You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Services by us, other users of the Services and/or any third party. Such restriction includes conduct which is unlawful, or which may, in Teku's sole opinion, result in any disruption within the Services.
In order to preserve the Teku community and enable us to continue to offer the Services, you agree not to:
● Create and use a false identity or name, or otherwise misrepresent your identity, when interacting with other users of the Services;
● Use or attempt to use another user’s account; and
● Take photos or screenshots of other users while using the Services.
You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Teku’s computer systems, or the technical delivery systems of Teku’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Teku; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Services.

 13.Copyright Policy/Intellectual Property Policy

We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged intellectual property infringement, including but not limited to copyright infringement, that comply with applicable law and are properly provided to us. If you believe that your content has been copied in a way that constitutes copyright infringement, please submit a claim by please submit a claim by e-mailing us at info@jointeku.com.
As used in these Terms, “Platform” means: (i) the websites www.jointeku.com, www.tekucommunity.com, any future websites/applications/software programs, any affiliated website(s) through Zoom, Learnworlds.com, Headway, SimplePractice or other sites, including all webpages on such websites; and (ii) the workshops, lessons, podcast episodes, videos, audio files, scripts, newsletters, articles, documents, photos, and other content made available to you to, on a paid or non-paid basis, for your informational and instructional use (collectively, the “Available Content”); and (iii) any current or future public forum(s) hosted on, or as part of, the Site and any and all content posted by Platform members on such forum(s).

All Available Content and other aspects of the Platform are protected by copyright and owned, controlled, or licensed by Teku. You may not: (i) sell, rent, lease, copy, reproduce, hyperlink, frame, republish, upload, post, modify, transmit, translate, encode, publicly display, or distribute in any way via any medium any Available Content or any other part of the Platform without Teku’s express prior written consent; (ii) remove any proprietary notices or labels on the Available Content; (iii) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used on or as part of the Platform; or (iv) use the Platform for any commercial or illegal purpose.

Most Available Content is in “streaming” format, which means that it is made available to you as a contemporaneous digital transmission via the Internet from the Platform to your device for personal viewing in real-time. Except as expressly set forth below, you may not download any Available Content or any other part of the Platform without Teku’s expressed prior written consent:
Certain Available Content may specifically indicate that downloading is permitted. In such cases, you may download one copy of such Available Content on any single device for your personal, non-commercial use only, so long as you keep intact all copyright and other proprietary notices.
The Available Content and all other aspects of the Platform, including any and all trademarks, logos, text, images, graphics, music, data, software, source code, and other information available through or as a part of the Platform, and including the design, structure, selection, coordination, expression, “look and feel”, and arrangement of the Platform, are the sole property of Teku and/or its licensors, are protected by copyright, trademark, and other intellectual property laws, and may not be used except in accordance with these Terms or with Teku’s express written consent. Subject to your compliance with these Terms, Teku grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable right to use the Platform in order to access and
  
 Available Content, in every case solely for your personal, non-commercial purposes. Other than as necessary for your use of the Platform in accordance with these Terms, Teku grants you no other privileges, licenses, or rights in and/or to the Platform, and you must keep intact all patent, copyright, trademark, and other proprietary notices on the Platform.
You acknowledge and agree that any breach of any provision of this Section would result in irreparable harm to Teku, for which money damages would be an inadequate remedy, and, therefore, you agree that Teku is entitled to injunctive relief to prevent or restrain any breach or threatened breach of this Section, in addition to any other remedies available at law or in equity.

14. Links

The Services may contain links to third party websites, services, or other content that are not owned or controlled by Teku. We do not endorse or assume any responsibility for such third party websites, information, products, or services. If you access any third-party website, service or content from Teku, you do so at your own risk and agree that we will have no liability arising from your use of or access to any third party website, service or content. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

15. Security

We care about the security of our users. While we work to protect the security of your content and account, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account.

16.Unsolicited Information

From time to time, you may send us unsolicited information or materials, including, without limitation, ideas or suggestions related to new or improved Services, enhancements, names, technologies, advertising and marketing campaigns, plans, or promotions (collectively, “Unsolicited Information”). Notwithstanding the foregoing, Teku does not want to receive confidential or proprietary information from you, and you agree never to send to Teku any user content that would violate or infringe any copyrights, trademarks, or any other intellectual property rights or rights of third parties, including, without limitation, the rights of publicity or privacy. By sending Teku any Unsolicited Information you grant to Teku, its affiliates and subsidiaries, an unrestricted, irrevocable, perpetual, worldwide license to use, reproduce, display, perform, modify, transmit and distribute such Unsolicited Information, and you also agree that Teku is free to use any ideas, concepts, know-how or techniques that you send to it for any purpose, without attribution or compensation to you of any kind. Teku has no obligation to review any Unsolicited Information. These provisions do not govern Teku’s obligations with respect to your personal information, which obligations are set forth in Teku’s Privacy Policy.

17.Term and Termination

These Terms are effective from the date that you first access our Platform, our Services, or effective immediately once you submit any information to Teku, whichever is earlier. The clauses regarding limitations of liabilities, and indemnification shall survive the termination or expiration of this Agreement.  Teku may terminate or suspend your user account at any time, in our absolute discretion, with or without notice, for any or no reason. Upon termination of these Terms, your right to use the Services will immediately cease, and you will destroy all copies of information that you have obtained through the Services. All disclaimers, limitations of liability, indemnification, Teku rights of ownership and licenses to Teku will also survive any termination.

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services or any part or portion thereof, with or without notice to you. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services, or any part or portion thereof. Nothing in these Terms will be construed to obligate Teku to maintain or support the Services, or any part or portion thereof, during the term of these Terms.
Lastly, you understand and agree that no Platform can be 100% reliable and accessible and so we cannot guarantee that access to our Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.

18. Indemnity

As a condition of your access to and use of the Services, you hereby agree to indemnify, defend, and hold harmless Teku and its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, suits, actions, proceedings, disputes, demands, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable legal and accounting fees and costs, including the cost of defending any claim, suit, or proceeding brought by third parties) arising out of or in any way related to: (a) your access to or use of the Services;
(b) any dispute between you and any other user of the Services, including any disputes between Clients and any of our Service Providers (as defined in our Privacy Policy);
(c) any breach by you of your representations, warranties, covenants, or obligations under these Terms; or (d) any other act or omission by you in connection with your engagement with the Services. You further agree that you will not, under any circumstances, enter into any settlement or compromise of any claim or legal proceeding without the prior written consent of Teku, which may be granted or withheld in Teku’s sole discretion.

19. Disclaimers

Teku is an online technology platform that provides education and supportive services to families and caregivers. Teku is not a healthcare or medical provider, and our Services, including but not limited to, our workshops, classes, coaching, supportive services and other services, are not medical advice or clinical treatment and they are intended to be educational only. You should contact your qualified and licensed healthcare worker or therapist if you need any medical advice or treatment.
Any information or links available to our users through the Services are for general information purposes only and are not intended to be relied upon and are not a substitute for professional medical advice.
The Services and all included content are provided on an “as is” and “ as available” basis without warranty of any kind, whether express or implied. Without limiting the foregoing, Teku expressly disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose, non-infringement and any warranties arising out of course of dealing or usage of trade.
Your use of the Services is at your own discretion and sole risk. We make no promises with respect to, and expressly disclaim all liability, to the maximum extent permitted by law, for: 1) Completeness, accuracy, availability, timeliness, security or reliability of the Services or any content provided by the Services, 2) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, 3) the deletion of, or the failure to store or to transmit any content and other communications through the Services, and 4) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.

20.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT TO ANY NON-WAIVABLE STATUTORY RIGHTS, TEKU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. IN NO EVENT SHALL TEKU'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNTS PAID BY YOU TO TEKU FOR THE PAST SIX MONTHS FOR THE SERVICES.
THE LIMITATIONS IN THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND WHETHER OR NOT TEKU HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE AND THEY SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.

21.Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions. Any claims, legal proceedings or litigation arising in connection with these Terms or the Services, for which the dispute arbitration provision below does not apply, will be brought solely in the federal or state courts located in the City and County of San Antonio, Texas. You consent to the jurisdiction and venue in such courts and waive any objection as to an inconvenient forum.

22.Dispute Resolution

Before making a claim, you and Teku agree to try to resolve any disputes through good faith discussions. As used herein, the term “Claim” means any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, but excluding any claims Teku may make for injunctive or other equitable relief. You or Teku may initiate this dispute resolution process by sending written notice describing the dispute and the proposed resolution. In the event that you and Teku cannot resolve the issue within ninety (90) days following receipt of the initial notice, either party may bring a Claim in accordance with the remainder of this Section.
You and Teku agree that any dispute, claim or controversy arising out of or relating to these Terms or to your use of the Services that could not be settled through the process described above will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Teku each are waiving the right to a trial by jury or to participate as a plaintiff as a class member in any class action proceeding. Further, unless you and Teku agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class action proceeding. If this specific paragraph is held unenforceable, then the entirety of this Section will be deemed void. Except as provided in the preceding sentence, this Section will survive any termination of this Agreement.
22.1 Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Section. (The AAA Rules are available at http://www.adr.org or by calling the AAA at 1-800-778-7879). The Federal Arbitration act will govern the interpretation of this section.
 22.2 Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within 7 days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with AAA Rules.
22.3 Arbitration Location and Procedure. Unless you and Teku agree otherwise, the arbitration will be conducted in San Antonio, Texas. If your claim does not exceed $10,000, the arbitration will be conducted solely on the basis of documents you and Teku submit to the arbitrator, unless you request a hearing and the arbitrator then determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by AAA Rules. Subject to AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
22.4 Arbitrator’s Decision. The arbitrator will render an award within the timeframe specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration may be entered in any court having jurisdiction thereof. Any award of damages by an arbitrator must be consistent with the “Disclaimers” and “Limitations of Liability” Sections above. The arbitrator may award declaratory or injunctive relief in favor of the claimant only to the extent necessary to provide relief warranted by the claimant’s individual claim.
22.5 Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be as set forth in the AAA Rules.

23. Notices

Except as otherwise stated in these Terms or as expressly required by law, any notice to us shall be given by certified postal mail to TEKU, a DBA Saagara PLLC 7550 W IH-10, Ste 800-2036, San Antonio, Texas 78229, Attn: Legal, or by email to info@jointeku.com (Attn: Legal). Any notice to you shall be given to the most current email address in your account.

24. Assignment

These Terms are not assignable, transferable, or sublicensable by you except with Teku’s prior written consent, but may be assigned or transferred by us to any affiliate or subsidiary, or in connection with a merger, acquisition, reorganization, sale of Teku’s assets, or similar transaction.

25. Miscellaneous
 
 The Platform is controlled and operated from the United States. Those who access or use the Platform from other jurisdictions do so at their own risk and are solely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Platform if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all Available Content is intended for individuals located in the United States.  If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions (except as provided for under this Section 21 “Dispute Resolution”). This document constitutes the entire agreement between you and us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between you and us with respect to such subject matter. Neither these Terms nor any right, obligation, or remedy hereunder is assignable, transferable, delegable, or sub-licensable by you except with our prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. We may assign, transfer, or delegate these Terms or any right or obligation or remedy hereunder in its sole discretion. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

26.How to Contact Us

The Services are provided by Teku, a DBA of Saagara PLLC. You can contact us by e-mailing us at info@jointeku.com.

Effective: May 1st, 2025
 
Created with